We offer a 15-day return policy, allowing you 15 days from the date of receiving your item to request a return.
To be eligible, the item must be in its original condition, unused, with all tags attached, and in the original packaging. Please keep your receipt or proof of purchase as it will be required to process the return.
Once your return is approved, we’ll provide you with a return shipping label and instructions on how to send your package back to us. Items sent back without a prior return request will not be accepted.
For any return inquiries, you can always reach us at tlockcont@gmail.com.
Upon receiving your order, please inspect the item carefully. If it is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and take the necessary steps to resolve it.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tlockcont@gmail.com.